Tell us what happened
Share the date of the visit, the work involved and what you're concerned about, if you know those details.
YOUR FEEDBACK MATTERS
If something wasn't right, please tell us.
We're sorry if your experience with Fix Plumbing fell short of what you expected. We want to understand what happened, listen to your concerns and do our best to put things right.
Tell us what happenedA chance to put things rightGiving us the details helps us look into
your concern and discuss a practical next step.
01 LET'S TALK
We'd rather hear from you directly.
We understand how frustrating it can be when a repair, appointment, communication or charge doesn't meet your expectations. If something has gone wrong, you shouldn't feel that you have nowhere to turn.
Please get in touch and explain the situation in your own words. You don't need to write a formal letter or know exactly what the solution should be. Just tell us what happened and what you'd like us to look into.
We'll review the information you provide, ask for any details we need to understand the matter properly and discuss the available next steps with you. Where we've fallen short, we'll aim to acknowledge that and work towards a fair, practical resolution.
We'll review your message
We may contact you to clarify details or ask for photos, an invoice or other relevant information.
We'll discuss the next step
Once we understand the issue, we'll explain what we can do next and work with you towards a suitable outcome.
Please don't stay silent if you're unhappy.
Contacting us gives us an opportunity to understand your experience and address the concern directly. We take feedback seriously because it helps us improve the way we work.
03 THANK YOU FOR LETTING US KNOW
Your message gives us a chance to make things better.
We appreciate you taking the time to explain your experience. We'll treat your concerns seriously and aim to communicate clearly as we look into them.